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Point of Sale

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POINT OF SALE

Unify the Online and In Store Experience

Shopping behaviors have changed and purchase paths have evolved. Empowered
by mobile devices, social media and the ubiquity of information, consumers expect
to move freely between online and offline shopping channels. SuiteCommerce
InStore provides retailers with a solution that unifies the physical and digital
shopping experiences within a single, cloud-based commerce platform. Using a
mobile device, arm your sales associates with complete inventory and customer
information to engage customers more effectively, drive more sales, and provide a
satisfying shopping experience.

TRANSFORM THE IN-STORE EXPERIENCE

SuiteCommerce InStore unifies the online and in-store shopping experience.

KEY BENEFITS

  • Transform the store with a true, single commerce (online, in-store, call center) platform.
  • Engage shoppers by providing a complete shopping experience that is personal and seamless.
  • Empower sales associates with the tools and information to assist and engage shoppers.
  • Increase profitability with more product choices and better convenience with an ‘endless aisle’ of goods.
designed-for-mobility

DESIGNED FOR MOBILITY

ENGAGE ANYWHERE

Touch tablet UI screen and responsive design technology delivers an easy to use digital selling and servicing device for sale associates to engage with customers anywhere in the store.

FULL-FEATURED POS

Perform traditional point of sale transactions (e.g. cash and carry, exchanges, returns, etc.) quickly and easily.

 
omnichannel-servicing

OMNICHANNEL SERVICING

OMNICHANNEL SERVICING

CONTINUOUS BUYING EXPERIENCE

Customers are able to access products they have added to their ecommerce shopping carts or wish lists at the point-of-sale and add them to an in-store transaction. Products that shoppers would like to save for later can be added back to their ecommerce wish lists.

360-DEGREE CUSTOMER PROFILES

Access a timeline display of purchases, returns and support requests regardless of what channel a shopper is in.

ORDER AND INVENTORY MANAGEMENT

Get real-time visibility into all inventory held across the company, allowing customers to purchase products regardless of location in a single transaction, including cash-and-carry, ship-to-home or pickup in another store.

digital-selling

DIGITAL SELLING

DYNAMIC MERCHANDISING

Present upsells, cross-sells and related product recommendations based on merchant-driven rules such as location, ‘bought also bought’ patterns.

BUILT-IN REPORTING

Real-time views into store statistics and cash management.

  • Business requirements: The ERP system should meet your organization’s business needs and align with your operational processes.
  • Scalability: The system should be scalable to meet your organization’s future needs, including growth, expansion, and changing business requirements.
  • Customization: The system should allow for customization to meet specific business needs and integrate with other systems.
  • Integration: The ERP system should integrate with other systems and applications your organization uses, such as CRM, HR, accounting, and inventory management.
  • Ease of use: The system should be user-friendly and easy to use, reducing training costs and ensuring a smooth transition for employees.
  • Cost: Consider the total cost of ownership, including licensing, implementation, training, and ongoing maintenance costs.
  • Security: The ERP system should have robust security features to protect sensitive data and prevent unauthorized access.
    Vendor reputation: Choose a reputable vendor with a proven track record of delivering quality ERP systems and excellent customer support.
  • Support & maintenance: The vendor should offer reliable support and maintenance services to ensure smooth system operation and minimize downtime.
  • Industry-specific features: The ERP system should have industry-specific features that meet your needs, such as compliance with regulatory requirements or specific reporting capabilities.
  • Experience and expertise: Choose a vendor with a proven track record of delivering successful ERP implementations. Look for reviews, case studies, and references to evaluate the vendor’s experience and expertise.
  • Project management methodology: Check their project management approach and see how they manage risks, issues, and change requests.
  • Team composition: Ensure the vendor has the right team composition to deliver successful implementation, with skilled and experienced members having diverse expertise like functional, technical, and project management.
  • Customization capabilities: The vendor should have customization capabilities to meet your specific business needs and integrate with other systems.
  • Cost: Consider the vendor’s pricing structure, including implementation, training, and ongoing maintenance costs.
  • Training and support: Check their training and support processes and see how they will help you and your employees throughout the implementation and beyond.
  • Change management expertise: The vendor should have experience in change management, ensuring your organization can adopt the new system smoothly and efficiently.
  • Communication and collaboration: The vendor should have open and transparent communication channels and foster collaboration between their team and your organization.
  • Data security: The vendor should have robust security features to protect sensitive data and prevent unauthorized access.
  • Scalability: The vendor should have the capabilities to scale the system to meet your organization’s future needs, including growth, expansion, and changing business requirements