Product Features
For Transportation & Logistics
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CRM
Gain a 360-degree View of Customers
Customer Relationship Management
- Generate a single view of a customer across all channels for complete visibility into all online, and call-center transactions and interactions.
- Build rich customer profiles based on behaviors and interactions that can be made available to sales, marketing and support personnel.
- Create target segments for highly focused, personalized upsell and cross-sell campaigns and promotions.
- Understand your customers’ true lifetime value.
- Reduce service costs, improve customer satisfaction and retention, and provide a consistent customer service experience across all channels.
Business Impact
Improve Customer Relationships
A true 360-degree view of the customer, including sales, support cases and financial transactions.
Efficient Accounts Management
Create a holistic view of all accounts and their contacts with related activities in a single view.
Boost Sales Productivity
Enable effective collaboration and team selling to streamline the sales cycle.
