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SuiteSuccess

Engineering Lifelong Customer Success

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SuiteSuccess is the culmination of a multi-year transformation effort to combine the NetSuite unified suite, 20 years of industry leading practices, a new customer engagement model and business optimization methods into a unified, industry cloud solution.

SuiteSuccess is engineered to solve unique industry challenges that historically have limited a company’s ability to grow, scale and adapt to change. Most ERP vendors have tried to solve the industry solution problem with templates, rapid implementation methodologies and custom code.

NetSuite took a holistic approach to the problem and productized domain knowledge, leading practices, KPIs and an agile approach to product adoption. The benefits of this are faster time to value, increased business efficiency, flexibility and greater customer success.

The Four Key Pillars of SuiteSuccess are:

Build

A complete suite to support the modern business including ERP, CRM, PSA, omnichannel commerce, HR and Business Intelligence (BI) built on the NetSuite cloud platform, continually updated with leading edge capabilities and technologies to support all of our industries.

Enage

Leading practices for each industry and role including workflows, KPI reports, dashboards and metrics, with the flexibility to personalize on the NetSuite platform from the initial sales contact to on-going support. With these leading practices, value is added at each stage of the engagement.

Consume

Intelligent staged approach via NetSuite’s industry stairway allows companies to consume capabilities based on their business needs. A re-imagined consumption model drives faster time to value, better ROI and greater user adoption. Companies can now go from zero to cloud in 100 days.

Optimize

Customers benefit from continuous engagement, updated leading practices, new feature releases, value added SuiteCloud partners and movement up the stairway. Customers also are always on the latest release.

Benefits

BUSINESS VISIBILITY

  • 360° visibility and actionable insights increased 55% to 80%
  • Reporting time and resources reduced 40% to 55%

FINANCIAL MANAGEMENT

  • Time to close financial books reduced 45% to 70%
  • Audit completion and support time reduced 25% to 40%

IT MANAGEMENT AND RESOURCES

  • IT support costs reduced 40% to 65%
  • Business continuity costs reduced 45% to 65%

Source: SL Associated Study, Cloud-Based Business Solutions Suite Delivers Key Performance Improvements

Highlights

INDUSTRY EXPERTISE

More than 3,000 hours worth of industry-leading best practices already built into the system.

DEDICATED ROLES

Pre-defined roles to jump start business activation.

TAILORED FOR YOUR BUSINESS

Detailed business process flows and KPIs specific to your business and industry already built in.

TURNKEY DEPLOYMENT

Turnkey set up and training.
ds-pathway-to-success

Solution Brief NetSuite
Pathway to Success

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Email: bd@gimasys.com

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  • Business requirements: The ERP system should meet your organization’s business needs and align with your operational processes.
  • Scalability: The system should be scalable to meet your organization’s future needs, including growth, expansion, and changing business requirements.
  • Customization: The system should allow for customization to meet specific business needs and integrate with other systems.
  • Integration: The ERP system should integrate with other systems and applications your organization uses, such as CRM, HR, accounting, and inventory management.
  • Ease of use: The system should be user-friendly and easy to use, reducing training costs and ensuring a smooth transition for employees.
  • Cost: Consider the total cost of ownership, including licensing, implementation, training, and ongoing maintenance costs.
  • Security: The ERP system should have robust security features to protect sensitive data and prevent unauthorized access.
    Vendor reputation: Choose a reputable vendor with a proven track record of delivering quality ERP systems and excellent customer support.
  • Support & maintenance: The vendor should offer reliable support and maintenance services to ensure smooth system operation and minimize downtime.
  • Industry-specific features: The ERP system should have industry-specific features that meet your needs, such as compliance with regulatory requirements or specific reporting capabilities.
  • Experience and expertise: Choose a vendor with a proven track record of delivering successful ERP implementations. Look for reviews, case studies, and references to evaluate the vendor’s experience and expertise.
  • Project management methodology: Check their project management approach and see how they manage risks, issues, and change requests.
  • Team composition: Ensure the vendor has the right team composition to deliver successful implementation, with skilled and experienced members having diverse expertise like functional, technical, and project management.
  • Customization capabilities: The vendor should have customization capabilities to meet your specific business needs and integrate with other systems.
  • Cost: Consider the vendor’s pricing structure, including implementation, training, and ongoing maintenance costs.
  • Training and support: Check their training and support processes and see how they will help you and your employees throughout the implementation and beyond.
  • Change management expertise: The vendor should have experience in change management, ensuring your organization can adopt the new system smoothly and efficiently.
  • Communication and collaboration: The vendor should have open and transparent communication channels and foster collaboration between their team and your organization.
  • Data security: The vendor should have robust security features to protect sensitive data and prevent unauthorized access.
  • Scalability: The vendor should have the capabilities to scale the system to meet your organization’s future needs, including growth, expansion, and changing business requirements