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Precision Medical Products Cures its Growing Pains

When Bruce Capagli took over as COO of Precision Medical Products, he knew exactly what to avoid when choosing an ERP system to manage the startup that sells medical gloves, braces, boots and more. Decades of paying consultants to upgrade already-costly systems convinced him of the merits of a cloud ERP. Yet the startup also needed a partner to impart best practices in an implementation that could scale with aggressive growth targets.


Precision Medical Products


Rocklin, Calif.


Wholesale distribution, Manufacturing






Excel spreadsheets, DreamingCode


Xero, Zoho


“I’ve just really enjoyed and appreciated the commitment to meeting timelines and deliverables with SuiteSuccess. That’s a refreshing change.”

- Bruce Capagli, COO, Precision Medical Products

Cloud Restores Business Health


Precision Medical Products chose NetSuite’s unified business platform over Xero and Zoho, swayed by its scalability and extensibility and a fixed-fee SuiteSuccess implementation that included pre-built templates and expert guidance. SuiteSuccess allowed the business to launch best-in-class financial and inventory management processes in just 59 days. It uses NetSuite OneWorld to manage Precision Medical and three other entities under the same ownership.


Extending its NetSuite solution, Precision Medical launched a new B2B online store in just 23 days through SuiteSuccess for SuiteCommerce. The new site helped more than double average order value year-over-year—without increasing operational costs. Site management tools empower business users like Capagli to update the website without the help of a developer.


In an effort to provide exceptional customer service, Precision Medical guarantees two-day delivery to all customers. But shipping costs cut into profit margins, so the company added NetSuite Advanced Order Management to route orders to the most cost-effective distribution location and profitably meet this obligation.

Learn How the #1 Cloud ERP Can Transform Your Business

  • Business requirements: The ERP system should meet your organization’s business needs and align with your operational processes.
  • Scalability: The system should be scalable to meet your organization’s future needs, including growth, expansion, and changing business requirements.
  • Customization: The system should allow for customization to meet specific business needs and integrate with other systems.
  • Integration: The ERP system should integrate with other systems and applications your organization uses, such as CRM, HR, accounting, and inventory management.
  • Ease of use: The system should be user-friendly and easy to use, reducing training costs and ensuring a smooth transition for employees.
  • Cost: Consider the total cost of ownership, including licensing, implementation, training, and ongoing maintenance costs.
  • Security: The ERP system should have robust security features to protect sensitive data and prevent unauthorized access.
    Vendor reputation: Choose a reputable vendor with a proven track record of delivering quality ERP systems and excellent customer support.
  • Support & maintenance: The vendor should offer reliable support and maintenance services to ensure smooth system operation and minimize downtime.
  • Industry-specific features: The ERP system should have industry-specific features that meet your needs, such as compliance with regulatory requirements or specific reporting capabilities.
  • Experience and expertise: Choose a vendor with a proven track record of delivering successful ERP implementations. Look for reviews, case studies, and references to evaluate the vendor’s experience and expertise.
  • Project management methodology: Check their project management approach and see how they manage risks, issues, and change requests.
  • Team composition: Ensure the vendor has the right team composition to deliver successful implementation, with skilled and experienced members having diverse expertise like functional, technical, and project management.
  • Customization capabilities: The vendor should have customization capabilities to meet your specific business needs and integrate with other systems.
  • Cost: Consider the vendor’s pricing structure, including implementation, training, and ongoing maintenance costs.
  • Training and support: Check their training and support processes and see how they will help you and your employees throughout the implementation and beyond.
  • Change management expertise: The vendor should have experience in change management, ensuring your organization can adopt the new system smoothly and efficiently.
  • Communication and collaboration: The vendor should have open and transparent communication channels and foster collaboration between their team and your organization.
  • Data security: The vendor should have robust security features to protect sensitive data and prevent unauthorized access.
  • Scalability: The vendor should have the capabilities to scale the system to meet your organization’s future needs, including growth, expansion, and changing business requirements