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TOP Step Able to Practice What it Preaches with NetSuite OpenAir

TOP Step presented NetSuite with a special challenge: to serve as its founding IT platform. CEO Jodi Cicci worked with NetSuite’s OpenAir professional services solution as a project manager with Software AG, and her experience with the product inspired her to launch an OpenAir consultancy. It was only logical that she’d run her business on the very platform she’d help clients optimize.

COMPANY

TOP Step

LOCATION

South Riding, Va.

INDUSTRY

Professional Services

SYSTEM REPLACED

None; company launched on OpenAir

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OpenAir PAS

LEARN HOW CLOUD ERP CAN STREAMLINE YOUR BUSINESS.

“NetSuite OpenAir helps us keep projects on track and on time, and it’s very easy to run profitability reports at the project level.”

- TOP Step

TOP Step Tops Competitors with OpenAir

Experience expands capabilities

TOP Step’s experience with OpenAir translates into customer enablement as the company constantly refines its abilities to optimize OpenAir environments and train personnel. It also has built an OpenAir community by creating LinkedIn and regional user groups. Internally, OpenAir’s Salesforce.com integration has streamlined TOP Step’s lead-to-cash lifecycle.

NetSuite has helped TOP Step to fire on all cylinders. Named a six-time “best of the best” services firm by SPI Research, the company has outperformed industry averages in revenue gain, on-time delivery, utilization and bid-to-win rates.

Excelling on every front

Powering the business with
OpenAir

With OpenAir serving as an instrumental growth and business performance platform, TOP Step relies on NetSuite for everything from project management and resource optimization to accounting and profitability reporting. That depth of experience empowers its powerful “practice what we preach” philosophy.

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Business requirements: The ERP system should meet your organization’s business needs and align with your operational processes.
Scalability: The system should be scalable to meet your organization’s future needs, including growth, expansion, and changing business requirements.
Customization: The system should allow for customization to meet specific business needs and integrate with other systems.
Integration: The ERP system should integrate with other systems and applications your organization uses, such as CRM, HR, accounting, and inventory management.
Ease of use: The system should be user-friendly and easy to use, reducing training costs and ensuring a smooth transition for employees.
Cost: Consider the total cost of ownership, including licensing, implementation, training, and ongoing maintenance costs.
Security: The ERP system should have robust security features to protect sensitive data and prevent unauthorized access.
Vendor reputation: Choose a reputable vendor with a proven track record of delivering quality ERP systems and excellent customer support.
Support & maintenance: The vendor should offer reliable support and maintenance services to ensure smooth system operation and minimize downtime.
Industry-specific features: The ERP system should have industry-specific features that meet your needs, such as compliance with regulatory requirements or specific reporting capabilities.
Experience and expertise: Choose a vendor with a proven track record of delivering successful ERP implementations. Look for reviews, case studies, and references to evaluate the vendor’s experience and expertise.
Project management methodology: Check their project management approach and see how they manage risks, issues, and change requests.
Team composition: Ensure the vendor has the right team composition to deliver successful implementation, with skilled and experienced members having diverse expertise like functional, technical, and project management.
Customization capabilities: The vendor should have customization capabilities to meet your specific business needs and integrate with other systems.
Cost: Consider the vendor’s pricing structure, including implementation, training, and ongoing maintenance costs.
Training and support: Check their training and support processes and see how they will help you and your employees throughout the implementation and beyond.
Change management expertise: The vendor should have experience in change management, ensuring your organization can adopt the new system smoothly and efficiently.
Communication and collaboration: The vendor should have open and transparent communication channels and foster collaboration between their team and your organization.
Data security: The vendor should have robust security features to protect sensitive data and prevent unauthorized access.
Scalability: The vendor should have the capabilities to scale the system to meet your organization’s future needs, including growth, expansion, and changing business requirements