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Transform Your Retail Enterprise with a Cloud-Based Omnichannel Commerce Platform

Omnichannel-Ready

Deliver across web, mobile, in-store and call-center channels in a single platform.

Modernize

Differentiate your brand and shopping experience with a cloud-based platform built for the modern business.

Engage

Build your retail enterprise around your customers not channels.

Watch how NetSuite delivers a seamless, unified shopping experience.

Featured Customer

A Single Commerce Platform for Omnichannel Retailing

Products Features

In-Store POS

Provide a superior in-store experience with a modern POS that enables you to satisfy omnichannel shoppers and build customer loyalty.

Ecommerce

Deliver a consistent and personalized digital experience to consumers across any device.

CRM and Marketing

Get a single view of each customer across all channels and touchpoints.

Order Management

Allow shoppers to buy anywhere, fulfill anywhere and return anywhere.

Business Intelligence

Make smarter strategic decisions across all channels with real-time business intelligence.

Inventory and Supplier Management

Efficiently manage stock and your supplier network to better meet the demands of today's consumers.

Financials

Get a comprehensive view of your financial activities with a powerful financial management system for retailers.

Calculating the Real Cost of an Ecommerce Solution

Should you choose an all-in-one or point ecommerce solution? Retailers selecting an ecommerce platform must look beyond the initial cost and focus on the total cost of ownership to understand the real return on investment.
  • Business requirements: The ERP system should meet your organization’s business needs and align with your operational processes.
  • Scalability: The system should be scalable to meet your organization’s future needs, including growth, expansion, and changing business requirements.
  • Customization: The system should allow for customization to meet specific business needs and integrate with other systems.
  • Integration: The ERP system should integrate with other systems and applications your organization uses, such as CRM, HR, accounting, and inventory management.
  • Ease of use: The system should be user-friendly and easy to use, reducing training costs and ensuring a smooth transition for employees.
  • Cost: Consider the total cost of ownership, including licensing, implementation, training, and ongoing maintenance costs.
  • Security: The ERP system should have robust security features to protect sensitive data and prevent unauthorized access.
    Vendor reputation: Choose a reputable vendor with a proven track record of delivering quality ERP systems and excellent customer support.
  • Support & maintenance: The vendor should offer reliable support and maintenance services to ensure smooth system operation and minimize downtime.
  • Industry-specific features: The ERP system should have industry-specific features that meet your needs, such as compliance with regulatory requirements or specific reporting capabilities.
  • Experience and expertise: Choose a vendor with a proven track record of delivering successful ERP implementations. Look for reviews, case studies, and references to evaluate the vendor’s experience and expertise.
  • Project management methodology: Check their project management approach and see how they manage risks, issues, and change requests.
  • Team composition: Ensure the vendor has the right team composition to deliver successful implementation, with skilled and experienced members having diverse expertise like functional, technical, and project management.
  • Customization capabilities: The vendor should have customization capabilities to meet your specific business needs and integrate with other systems.
  • Cost: Consider the vendor’s pricing structure, including implementation, training, and ongoing maintenance costs.
  • Training and support: Check their training and support processes and see how they will help you and your employees throughout the implementation and beyond.
  • Change management expertise: The vendor should have experience in change management, ensuring your organization can adopt the new system smoothly and efficiently.
  • Communication and collaboration: The vendor should have open and transparent communication channels and foster collaboration between their team and your organization.
  • Data security: The vendor should have robust security features to protect sensitive data and prevent unauthorized access.
  • Scalability: The vendor should have the capabilities to scale the system to meet your organization’s future needs, including growth, expansion, and changing business requirements