Availability
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Guaranteed, Proven Uptime
NetSuite knows it’s at the heart of its customers’ daily business operations. NetSuite provides a host of advanced functionality to secure the application including role-based access, strong encryption, robust password policies and more. NetSuite adds further layers of security such as application-only access and restricting access to only certain IP addresses to provide complete confidence and peace of mind.
Benefits
- Benefit from round-the-clock availability that powers your business continuity—backed by multiple data centers
- Know that NetSuite is completely aligned with your availability expectations, with NetSuite’s 99.5% Service Level Commitment
- Trust that you’ll get access to NetSuite when you need it, with NetSuite’s 99.96% availability track record.
Key Features
Strong Service Level Commitment
- Guaranteed uptime of 99.5% backed by transparent Service Level Commitment
- NetSuite has achieved a historical uptime track record of 99.96% over more than the past five years
- NetSuite’s SLC is backed by a service credit if availability commitment isn’t met
- Complete transparency providing system status at all times at http://status.netsuite.com.
Multiple Data Centers
- NetSuite maximizes application availability by operating multiple geographically separated data centers
- Data center redundancy includes data mirroring, disaster recovery and failover.
Completely Redundant Internet Connections
- NetSuite’s data centers meet or exceed commercial telecommunications standards worldwide for availability and integrity, and provide redundancy that ensures reliable connectivity and maximum uptime
- No single-point data transmission bottlenecks to or from data centers
Backup Power Systems
- Emergency generators typically provide backup power in less than 10 seconds and are sized to support the entire facility at maximum load
- Uninterruptible power systems (UPSs) are provisioned in a redundant configuration, with each UPS battery system designed to carry full load for 15 minutes without a generator.
HVAC Systems
- Air conditioning in both data centers is configured to allow for proper heat dissipation, permitting the sites to operate within an acceptable temperature range
- An N+1 redundant system of HVAC units within each location maintains the flow of air conditioning.
Fire Suppression
- State-of-the-art “sniffer” systems, augmented by heat detection and dry-pipe sprinkler systems, provide the latest fire suppression methods.
Seismic Engineering
- Seismic isolation equipment cushions facilities against movement
- All equipment is supported by earthquake bracing and anchored to the concrete slab below raised floors.
