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Why Netsuite

For Retail

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Power Your Omnichannel Retail Strategy

Omnichannel-
Ready

Deliver a Single View of Your Brand Across Channels

Your customers demand a seamless, unified shopping experience. They expect the same personalized experience regardless of channel, with the ability to shop anywhere, pay anywhere and receive merchandise anywhere. That requires retailers to move beyond the disconnected, standalone systems of the past and achieve a holistic view of the customer, order and the business.

NetSuite empowers retailers to deliver on those expectations with an end-to-end solution and single commerce cloud platform that combines ecommerce, POS and order management with back office systems. Whether you are a retailer with multiple channels, brands or business models, selling across multiple regions and countries, NetSuite enables you to manage your entire business unified with a single cloud system, available anytime, anywhere.

Williams-Sonoma Powers Global Omnichannel Expansion with NetSuite

Modernize

The Choice for Modern Retailers

Don’t let technology keep you from innovating and improving your business. You need to satisfy your customers and differentiate your brand in a fast-moving market. Cloud-based, mobile-ready solutions from NetSuite enable retailers of all types and sizes to innovate and focus on increasing profits and satisfying customers rather than managing the complexities of traditional retail software and hardware.

As shoppers and the industry dictate change, your business needs to adapt. NetSuite enables you to future proof your retail enterprise with cloud-based solutions that are configured and customized to meet your specific retail needs, allowing you to quickly and easily add new channels, geographies, business models and brands. NetSuite’s end-to-end unified system provides real-time insights into customers, inventory, sales, financials and more, helping to grow the business and profits. NetSuite’s flexible and agile platform grows with the business at a far lower cost and less hassle than traditional on-premise systems. And don’t worry about version-lock, it’s a thing of the past. With every NetSuite upgrade, your configurations and customizations migrate seamlessly.

See for Yourself Why 21,000+ Customers Use NetSuite

Engage

Understand, Connect and Engage to Build Long Lasting Customer
Relationships

Deliver engaging, personalized shopping experiences and build customer loyalty with a single view of all customer transactions and interactions across all channels and touchpoints. With a 360-degree view into customers, products and orders across all channels, NetSuite enables you to understand and connect with your customers, segmenting and personalizing their experience to build loyalty and drive growth.

5 Pillars to Unlimited Retail Growth

  • Business requirements: The ERP system should meet your organization’s business needs and align with your operational processes.
  • Scalability: The system should be scalable to meet your organization’s future needs, including growth, expansion, and changing business requirements.
  • Customization: The system should allow for customization to meet specific business needs and integrate with other systems.
  • Integration: The ERP system should integrate with other systems and applications your organization uses, such as CRM, HR, accounting, and inventory management.
  • Ease of use: The system should be user-friendly and easy to use, reducing training costs and ensuring a smooth transition for employees.
  • Cost: Consider the total cost of ownership, including licensing, implementation, training, and ongoing maintenance costs.
  • Security: The ERP system should have robust security features to protect sensitive data and prevent unauthorized access.
    Vendor reputation: Choose a reputable vendor with a proven track record of delivering quality ERP systems and excellent customer support.
  • Support & maintenance: The vendor should offer reliable support and maintenance services to ensure smooth system operation and minimize downtime.
  • Industry-specific features: The ERP system should have industry-specific features that meet your needs, such as compliance with regulatory requirements or specific reporting capabilities.
  • Experience and expertise: Choose a vendor with a proven track record of delivering successful ERP implementations. Look for reviews, case studies, and references to evaluate the vendor’s experience and expertise.
  • Project management methodology: Check their project management approach and see how they manage risks, issues, and change requests.
  • Team composition: Ensure the vendor has the right team composition to deliver successful implementation, with skilled and experienced members having diverse expertise like functional, technical, and project management.
  • Customization capabilities: The vendor should have customization capabilities to meet your specific business needs and integrate with other systems.
  • Cost: Consider the vendor’s pricing structure, including implementation, training, and ongoing maintenance costs.
  • Training and support: Check their training and support processes and see how they will help you and your employees throughout the implementation and beyond.
  • Change management expertise: The vendor should have experience in change management, ensuring your organization can adopt the new system smoothly and efficiently.
  • Communication and collaboration: The vendor should have open and transparent communication channels and foster collaboration between their team and your organization.
  • Data security: The vendor should have robust security features to protect sensitive data and prevent unauthorized access.
  • Scalability: The vendor should have the capabilities to scale the system to meet your organization’s future needs, including growth, expansion, and changing business requirements